:root{
  /* Canvas & surfaces — dark-first premium palette */
  --canvas:#0A0A0C; --paper:#17171B; --n100:#1E1E24; --n200:#282830;
  --inverse:#050506;
  --line:rgba(255,255,255,.08); --line-strong:rgba(255,255,255,.14);
  --ink:#F2F1ED; --n800:#E4E1DA; --n600:#A29E96; --n400:#726E67;
  --vermilion:#F1263D; --vermilion-ink:#FF4459;
  --success:#34C787; --success-soft:rgba(52,199,135,.14);
  --warn:#F2B84B; --warn-soft:rgba(242,184,75,.14);
  --error:#FF6B6B; --error-soft:rgba(255,107,107,.14);
  --font:'Hanken Grotesk',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  --font-display:'Schibsted Grotesk','Hanken Grotesk',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  --r-sm:8px; --r:14px; --r-lg:20px;
  --shadow-sm:0 2px 10px rgba(0,0,0,.28);
  --shadow:0 16px 40px rgba(0,0,0,.36);
  --shadow-lg:0 28px 72px rgba(0,0,0,.44);
  --ease:cubic-bezier(.16,1,.3,1);
  --dur:180ms;
}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
[hidden]{display:none!important}
body{font-family:var(--font);background:var(--canvas);color:var(--ink);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font-family:inherit;font-size:inherit}
a{color:inherit}

/* accessibility: one consistent keyboard-focus ring everywhere */
:focus-visible{outline:2px solid var(--vermilion);outline-offset:2px;border-radius:4px}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
input:focus-visible,select:focus-visible,textarea:focus-visible{outline-offset:0}

/* language toggle visibility */
[data-en]{display:none}
html.lang-en [data-es]{display:none}
html.lang-en [data-en]{display:inline}

/* brand */
.brand{display:flex;align-items:center;gap:9px;font-family:var(--font-display);font-weight:800;font-size:20px;letter-spacing:-.02em}
.brand__mark{position:relative;display:grid;place-items:center;width:30px;height:30px;border-radius:8px;background:var(--inverse);color:var(--ink);font-weight:800;line-height:1}
.brand__mark .brand__dot{position:absolute;right:5px;bottom:5px;width:5px;height:5px;border-radius:50%;background:var(--vermilion);font-size:0;line-height:0}
.brand__dot{color:var(--vermilion)}
.brand--sm{font-size:17px}.brand--sm .brand__mark{width:26px;height:26px}.brand--sm .brand__mark .brand__dot{right:4px;bottom:4px}

/* buttons */
.btn{border:0;border-radius:10px;padding:10px 16px;font-weight:600;cursor:pointer;transition:background var(--dur) var(--ease),transform var(--dur) var(--ease),filter var(--dur) var(--ease);display:inline-flex;align-items:center;gap:6px}
.btn:active{transform:translateY(1px)}
.btn:disabled{opacity:.45;cursor:not-allowed;filter:none}
.btn--primary{background:var(--vermilion);color:#fff;box-shadow:0 8px 20px rgba(241,38,61,.22)}
.btn--primary:hover{background:var(--vermilion-ink)}
.btn--ghost{background:transparent;border:1px solid var(--line);color:var(--ink)}
.btn--ghost:hover{background:var(--n100);border-color:var(--line-strong)}
.btn--sm{padding:6px 12px;font-size:13px}
.btn--full{width:100%;justify-content:center}

/* ============ LOGIN ============ */
.login{min-height:100vh;display:grid;place-items:center;background:var(--inverse);background-image:radial-gradient(600px circle at 20% 20%,rgba(241,38,61,.08),transparent 60%),radial-gradient(500px circle at 85% 80%,rgba(241,38,61,.06),transparent 60%)}
.login__card{background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:34px;width:min(400px,92vw);display:flex;flex-direction:column;gap:14px;box-shadow:var(--shadow-lg)}
.login__sub{color:var(--n600);margin-top:-4px}
.login__card label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--n800)}
.login__card input{border:1px solid var(--line);border-radius:10px;padding:11px 12px;font-size:15px;background:var(--n100);color:var(--ink)}
.login__card input:focus{outline:2px solid var(--vermilion);border-color:transparent}
.login__err{color:var(--error);font-size:13px;min-height:16px}
.login__hint{color:var(--n400);font-size:11px;line-height:1.5}
.login__switch{font-size:13px;text-align:center}
.login__switch a{color:var(--vermilion);font-weight:600;text-decoration:none}
.login__switch a:hover{text-decoration:underline}
.login__or{text-align:center;font-size:13px;color:var(--n600);margin-top:2px}
.login__or a{color:var(--vermilion);font-weight:600;text-decoration:none}
.login__or a:hover{text-decoration:underline}
.login-footer{position:fixed;left:0;right:0;bottom:0;display:flex;justify-content:center;flex-wrap:wrap;gap:6px 18px;padding:14px 16px calc(14px + env(safe-area-inset-bottom));font-size:12.5px;color:var(--n600)}
.login-footer a{color:var(--n600);text-decoration:none}
.login-footer a:hover{color:var(--ink);text-decoration:underline}
.plan-summary{background:var(--n100);border:1px solid var(--line);border-radius:12px;padding:12px 14px;display:flex;flex-direction:column;gap:2px}
.plan-summary__label{font-size:11px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--n600)}
.plan-summary__name{font-size:16px;font-weight:800;color:var(--ink)}
.plan-summary__price{font-size:20px;font-weight:800;color:var(--vermilion)}
.plan-summary__price small{font-size:12px;font-weight:600;color:var(--n600)}
.plan-summary__trial{font-size:12px;color:var(--n600)}
/* In-app Paddle checkout launcher overlay (?checkout=launch). */
.checkout-launch{position:fixed;inset:0;z-index:80;display:grid;place-items:center;padding:20px;background:rgba(5,5,6,.72);backdrop-filter:blur(3px)}
.checkout-launch__card{position:relative;background:var(--paper);border:1px solid var(--line);border-radius:var(--r-lg);padding:28px;width:min(420px,94vw);display:flex;flex-direction:column;gap:6px;box-shadow:var(--shadow-lg)}
.checkout-launch__close{position:absolute;top:14px;right:14px;width:28px;height:28px;border-radius:8px;border:1px solid var(--line);background:transparent;color:var(--n600);font-size:18px;line-height:1;cursor:pointer}
.checkout-launch__close:hover{color:var(--ink);border-color:var(--line-strong)}
.checkout-launch__close:focus-visible,.checkout-launch button:focus-visible{outline:2px solid var(--vermilion);outline-offset:2px}
.checkout-launch__state{font-size:13px;line-height:1.5;margin-top:10px;display:flex;flex-direction:column;gap:8px}
.checkout-launch__state--error p{color:var(--error)}
.checkout-launch__state--pending p{color:var(--warn)}
.checkout-launch__state--success p{color:var(--success);font-weight:700}
@media(prefers-reduced-motion:no-preference){.checkout-launch{animation:toast-in var(--dur) var(--ease)}}
#manualLogin{display:flex;flex-direction:column;gap:14px}

/* ============ APP SHELL ============ */
.app{min-height:100vh;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:16px;padding:12px 22px;background:var(--paper);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10}
.topbar__biz{font-weight:700}
.topbar__biz-btn{background:none;border:0;color:var(--ink);font-weight:700;font-size:inherit;cursor:pointer;display:inline-flex;align-items:center;gap:8px;padding:4px 6px;border-radius:8px;transition:background var(--dur) var(--ease)}
.topbar__biz-btn:hover{background:var(--n100)}
.topbar__org-tag{font-size:11px;font-weight:700;color:var(--n600);background:var(--n100);border-radius:999px;padding:2px 8px;text-transform:uppercase;letter-spacing:.03em}
.topbar__right{margin-left:auto;display:flex;align-items:center;gap:12px}
.plan-pill{background:var(--inverse);color:var(--ink);border-radius:999px;padding:4px 12px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.03em}
.lang-toggle{display:flex;border:1px solid var(--line);border-radius:999px;overflow:hidden;background:var(--n100);cursor:pointer}
.lang-toggle span{padding:4px 10px;font-size:12px;font-weight:700;color:var(--n400);transition:background var(--dur) var(--ease),color var(--dur) var(--ease)}
.lang-toggle span.is-active{background:var(--inverse);color:var(--ink)}

.tabs{display:flex;gap:2px;padding:0 22px;background:var(--paper);border-bottom:1px solid var(--line);overflow-x:auto}
.tabs button{background:none;border:0;padding:13px 14px;font-weight:600;color:var(--n600);cursor:pointer;border-bottom:2px solid transparent;white-space:nowrap;transition:color var(--dur) var(--ease),border-color var(--dur) var(--ease)}
.tabs button:hover{color:var(--n800)}
.tabs button.is-active{color:var(--ink);border-bottom-color:var(--vermilion)}

.content{padding:22px;max-width:1100px;width:100%;margin:0 auto}
.panel{display:none;animation:panel-in var(--dur) var(--ease)}.panel.is-active{display:block}
@keyframes panel-in{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}

/* cards + tables */
.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:18px}
.grid{display:grid;gap:14px}
.muted{color:var(--n600)}
.section-title{font-weight:800;font-size:19px;margin-bottom:14px;letter-spacing:-.02em}
table{width:100%;border-collapse:collapse;background:var(--paper);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
th,td{text-align:left;padding:11px 13px;border-bottom:1px solid var(--line);font-size:14px;vertical-align:top}
th{background:var(--n100);font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--n600)}
tr:last-child td{border-bottom:0}

/* stat tiles */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:18px}
.stat{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.stat__num{font-size:30px;font-weight:800;letter-spacing:-.03em}
.stat__lbl{color:var(--n600);font-size:13px;margin-top:2px}
.stat__hint{color:var(--n400);font-size:11px;margin-top:3px}

/* results detail lines */
.reslines{display:flex;flex-direction:column;gap:0;padding:4px 18px}
.resline{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--line);font-size:14px}
.resline:last-child{border-bottom:0}
.resline span{color:var(--n800)}
.resline b{font-variant-numeric:tabular-nums;font-weight:800}

/* chat */
.chat-wrap{display:grid;grid-template-columns:320px 1fr;gap:14px;min-height:420px}
.conv-list{max-height:560px;overflow:auto;border:1px solid var(--line);border-radius:var(--r);background:var(--paper)}
.conv-item{padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;transition:background var(--dur) var(--ease)}
.conv-item:hover{background:var(--n100)}
.conv-item.is-active{background:var(--n100);box-shadow:inset 3px 0 0 var(--vermilion)}
.conv-item__top{display:flex;justify-content:space-between;gap:8px;font-weight:600;font-size:14px}
.conv-item__last{color:var(--n600);font-size:13px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.badge{font-size:10px;font-weight:700;padding:2px 7px;border-radius:999px;text-transform:uppercase}
.badge--paused{background:var(--n100);color:var(--n800)}
.badge--ig{background:var(--n100);color:var(--n800)}
.badge--esc{background:var(--n100);color:var(--error)}
.badge--ai{background:var(--n100);color:var(--n800)}
.thread{border:1px solid var(--line);border-radius:var(--r);background:var(--paper);padding:16px;display:flex;flex-direction:column;gap:8px;max-height:560px;overflow:auto}
.bubble{max-width:78%;padding:9px 13px;border-radius:14px;font-size:14px;line-height:1.4}
.bubble.customer{align-self:flex-start;background:var(--n100)}
.bubble.assistant{align-self:flex-end;background:var(--inverse);color:var(--ink)}
.bubble.human_agent{align-self:flex-end;background:var(--vermilion);color:#fff}
.thread__empty{color:var(--n400);text-align:center;margin:auto}

.warn-card{background:var(--paper);border:1px solid var(--warn);color:var(--ink);border-radius:var(--r);padding:12px 14px;margin-bottom:12px;font-size:14px;line-height:1.45}

.checkout-confirm{display:flex;align-items:center;gap:10px;background:var(--paper);border:1px solid var(--line);color:var(--ink);border-radius:var(--r);padding:12px 14px;margin-bottom:12px;font-size:14px;line-height:1.45}
.checkout-confirm.is-pending{border-color:var(--warn)}
.spinner{width:14px;height:14px;border-radius:50%;border:2px solid var(--line);border-top-color:var(--vermilion);animation:spin .7s linear infinite;flex-shrink:0}
@keyframes spin{to{transform:rotate(360deg)}}

/* operator console */
.content--wide{max-width:1200px}
.table-wrap{overflow-x:auto;border-radius:var(--r)}
.content--wide .table-wrap table{min-width:860px}
.cell-input{border:1px solid var(--line);border-radius:8px;padding:7px 9px;font-size:13px;width:100%;max-width:180px;background:var(--paper);color:var(--ink)}
.cell-input:focus{outline:2px solid var(--vermilion);border-color:transparent}
.wa[data-pending]{border-color:var(--warn);background:var(--paper)}
.biz-row-actions td{padding-top:0;border-bottom:2px solid var(--n200)}
.biz-row td{border-bottom:0}
.row-status{margin-left:10px;font-size:13px;font-weight:600}
.row-line{display:flex;align-items:center;gap:8px;flex-wrap:wrap}

/* per-tenant dashboard-view controls */
.cfg-box{margin-top:10px;border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:var(--n100)}
.cfg-box summary{cursor:pointer;font-weight:700;font-size:13px}
.cfg-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:6px 14px}
.cfg-flags{display:flex;flex-direction:column;gap:6px;margin-top:10px}
.cfg-item{display:flex;align-items:center;gap:7px;font-size:13px;font-weight:500}
.cfg-item input{width:15px;height:15px}
.cfg-status{margin-left:8px;font-size:13px;font-weight:600}

/* alerts / bell */
.bell{position:relative;background:none;border:0;cursor:pointer;color:var(--n800);padding:4px;display:grid;place-items:center;transition:color var(--dur) var(--ease)}
.bell svg{width:20px;height:20px}
.bell:hover{color:var(--ink)}
.bell__badge{position:absolute;top:-2px;right:-2px;background:var(--vermilion);color:#fff;font-size:10px;font-weight:800;min-width:16px;height:16px;border-radius:999px;display:grid;place-items:center;padding:0 4px}
.alert-settings{margin-bottom:16px}
.alert-settings b{display:block;margin-bottom:4px}
.alert-settings p{margin-bottom:12px}
.hook-row{display:grid;grid-template-columns:1fr auto auto;gap:8px}
.hook-row input{border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:14px;background:var(--paper);color:var(--ink)}
.hook-row input:focus{outline:2px solid var(--vermilion);border-color:transparent}
.hook-status{display:inline-block;margin-top:8px;font-size:13px;font-weight:600;min-height:16px}
.notif-list{display:flex;flex-direction:column;gap:8px}
.notif{display:flex;align-items:center;gap:12px;background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px;transition:border-color var(--dur) var(--ease)}
.notif.is-unread{border-color:var(--vermilion);box-shadow:inset 3px 0 0 var(--vermilion)}
.notif__ic{font-size:18px}
.notif__body{flex:1;display:flex;flex-direction:column;gap:1px;min-width:0}
.notif__body b{font-size:14px}
.notif__body span{font-size:13px;color:var(--n600);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.notif__body time{font-size:11px;color:var(--n400);margin-top:2px}
@media(max-width:820px){ .hook-row{grid-template-columns:1fr} }

/* channel connections */
.channel-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.channel-card__head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px}
.channel-status{font-size:12px;font-weight:700}
.channel-status.is-ok{color:var(--success)}
.channel-field{display:block;font-size:13px;font-weight:600;margin-bottom:10px}
.channel-field input{display:block;width:100%;margin-top:4px;border:1px solid var(--line);border-radius:9px;padding:9px 12px;font-size:14px;background:var(--paper);color:var(--ink)}
.channel-field input:focus{outline:2px solid var(--vermilion);border-color:transparent}
.channel-form-status{display:inline-block;margin-left:8px;font-size:12px;font-weight:600}
.channel-form-status.is-error{color:var(--error)}

/* KPIs */
.kpi-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px;gap:12px;flex-wrap:wrap}
.chips{display:flex;gap:6px}
.chip{border:1px solid var(--line);background:var(--paper);border-radius:999px;padding:6px 13px;font-size:13px;font-weight:600;color:var(--n600);cursor:pointer;transition:background var(--dur) var(--ease),color var(--dur) var(--ease)}
.chip.is-active{background:var(--inverse);color:var(--ink);border-color:var(--inverse)}
.meter{height:6px;border-radius:999px;background:var(--n200);margin-top:8px;overflow:hidden}
.meter span{display:block;height:100%;background:var(--vermilion);border-radius:999px;transition:width .6s var(--ease,ease)}
.kpi-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:16px}
.kpi-card__head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
.kpi-card--wide{grid-column:1 / -1}
.legend{display:flex;gap:14px;font-size:12px;color:var(--n600)}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;vertical-align:-1px}
.legend--lang{margin-top:10px}
.chart-wrap{position:relative}
.chart{width:100%;height:auto;display:block;overflow:visible}
.tip{position:absolute;top:-4px;transform:translateX(-50%);background:var(--inverse);color:var(--ink);border-radius:8px;padding:6px 9px;font-size:11px;pointer-events:none;white-space:nowrap;box-shadow:var(--shadow-sm);z-index:5}
.tip:not([hidden]){display:flex;flex-direction:column;gap:2px}
.tip b{font-size:11px}
.tip span i{display:inline-block;width:8px;height:8px;border-radius:2px;margin-right:5px}
.funnel{display:flex;flex-direction:column;gap:8px}
.funnel-row{display:grid;grid-template-columns:88px 1fr 34px;align-items:center;gap:10px;font-size:13px}
.funnel-lbl{color:var(--n800);font-weight:600}
.funnel-track{background:var(--n100);border-radius:7px;height:22px;overflow:hidden}
.funnel-bar{height:100%;background:var(--vermilion);border-radius:7px;min-width:2px;transition:width .6s var(--ease,ease)}
.funnel-val{text-align:right;font-weight:700}
.split-bar{display:flex;height:26px;border-radius:8px;overflow:hidden;gap:2px}
.split-bar div{transition:width .6s var(--ease,ease)}
.upsell{position:relative;text-align:center;padding:34px}
.upsell__badge{position:absolute;top:14px;right:16px;background:var(--vermilion);color:#fff;font-size:11px;font-weight:700;padding:3px 10px;border-radius:999px}
.upsell h3{font-size:20px;margin-bottom:8px}
.upsell p{max-width:440px;margin:0 auto 16px}
.spark{stroke-dasharray:1400;stroke-dashoffset:0;animation:draw .9s var(--ease,ease)}
@keyframes draw{from{stroke-dashoffset:1400}to{stroke-dashoffset:0}}
@media(prefers-reduced-motion:reduce){
  .spark{animation:none}
  .meter span,.funnel-bar,.split-bar div,.panel{transition:none;animation:none}
}
@media(max-width:820px){ .kpi-grid{grid-template-columns:1fr} }

/* playground */
.demo-flow{background:var(--inverse);color:var(--ink);border-radius:16px;padding:18px;margin-bottom:14px;box-shadow:var(--shadow)}
.demo-flow__head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px}
.demo-flow__head b{font-size:16px}.demo-flow__head p{color:var(--n400);font-size:13px;margin-top:3px;line-height:1.4}
.demo-flow__live{font-size:11px;font-weight:800;letter-spacing:.06em;color:#ff6a7b;white-space:nowrap}
.demo-flow__steps{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin-bottom:14px}
.demo-step{position:relative;display:flex;align-items:center;gap:8px;padding:9px;border:1px solid var(--line);border-radius:10px;color:var(--n400);min-width:0;transition:.2s}
.demo-step:not(:last-child)::after{content:"";position:absolute;right:-9px;width:9px;height:1px;background:var(--line)}
.demo-step>span{display:grid;place-items:center;flex:0 0 23px;height:23px;border-radius:50%;background:var(--n100);color:var(--n400);font-size:11px;font-weight:800}
.demo-step small{font-size:11px;line-height:1.2;font-weight:700}
.demo-step.is-active{border-color:var(--vermilion);color:#fff;box-shadow:0 0 0 2px rgba(241,38,61,.18)}
.demo-step.is-active>span{background:var(--vermilion);color:#fff}
.demo-step.is-done{border-color:var(--success);color:#fff;background:var(--success-soft)}
.demo-step.is-done>span{background:var(--success);color:#fff}.demo-step.is-done>span{font-size:0}.demo-step.is-done>span::after{content:"✓";font-size:12px}
.demo-samples{display:flex;gap:7px;flex-wrap:wrap}
.demo-sample{border:1px solid var(--line-strong);background:var(--n100);color:var(--ink);border-radius:999px;padding:7px 11px;font-size:12px;font-weight:600;cursor:pointer;transition:border-color var(--dur) var(--ease)}
.demo-sample:hover{border-color:var(--vermilion)}
.demo-flow__result{display:flex;justify-content:space-between;align-items:center;gap:12px;background:var(--paper);color:var(--ink);border-radius:11px;padding:11px 12px;margin-top:12px}
.demo-flow__result>div:first-child{display:flex;flex-direction:column}.demo-flow__result span{font-size:12px;color:var(--n600)}
.demo-flow__links{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.pg-input{display:flex;gap:8px;margin-top:12px}
.pg-input input{flex:1;border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:15px;background:var(--n100);color:var(--ink)}
.pg-input input:focus{outline:2px solid var(--vermilion);border-color:transparent}
.pg-flag{align-self:flex-end;font-size:12px;color:var(--n600);margin:-2px 2px 4px}

/* pipeline */
.pipeline{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;overflow-x:auto}
.col{background:var(--n100);border-radius:var(--r);padding:10px;min-width:150px}
.col h4{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--n600);margin-bottom:8px;display:flex;justify-content:space-between}
.lead{background:var(--paper);border:1px solid var(--line);border-radius:9px;padding:10px;margin-bottom:8px;font-size:13px}
.lead__name{font-weight:700}
.lead select{margin-top:6px;width:100%;border:1px solid var(--line);border-radius:7px;padding:5px;background:var(--paper);color:var(--ink)}

/* knowledge */
.kb-item{display:flex;gap:12px;align-items:flex-start;padding:12px;border:1px solid var(--line);border-radius:var(--r);background:var(--paper);margin-bottom:10px}
.kb-kind{font-size:11px;font-weight:700;text-transform:uppercase;background:var(--n100);border-radius:6px;padding:3px 8px;color:var(--n800);white-space:nowrap}
.kb-body{flex:1}.kb-body b{display:block;margin-bottom:2px}
.kb-body textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px;min-height:54px;resize:vertical;background:var(--paper);color:var(--ink)}
.kb-item--ro .kb-body p{font-size:14px;color:var(--n800);line-height:1.5}
.kb-add{display:grid;grid-template-columns:130px 1fr auto;gap:8px;margin-top:12px}
.kb-add select,.kb-add input{border:1px solid var(--line);border-radius:8px;padding:9px;background:var(--paper);color:var(--ink)}
.kb-edit{display:block}.kb-edit-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:9px;font-size:12px}
.kb-state{font-weight:800;border-radius:999px;padding:3px 9px}.kb-state.is-published{background:var(--success-soft);color:var(--success)}.kb-state.is-draft{background:var(--n200);color:var(--n800)}
.kb-editor-grid{display:grid;grid-template-columns:140px 1fr 1.4fr;gap:8px;margin:9px 0}
.kb-editor-grid input,.kb-editor-grid select,.kb-create textarea,.kb-content,.kb-preview-row input{border:1px solid var(--line);border-radius:8px;padding:9px;background:var(--paper);color:var(--ink);width:100%}
.kb-content,.kb-create textarea{min-height:82px;resize:vertical;margin-bottom:9px}
.kb-preview-row{display:grid;grid-template-columns:1fr auto;gap:8px;margin-top:10px}
.kb-preview-answer{font-size:13px;line-height:1.45;background:var(--n100);border-radius:8px;padding:9px 11px;margin-top:7px;min-height:34px}.kb-preview-answer:empty{display:none}
.kb-history{margin-top:9px;border-top:1px solid var(--line)}.kb-version{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:12px}
.kb-create{margin-top:14px}.kb-admin-toolbar{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px;font-size:13px}.admin-kb-list{display:flex;flex-direction:column;gap:10px}
.admin-kb-box{background:var(--paper)}

/* billing / plans */
.plans{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.plan-card{background:var(--paper);border:1px solid var(--line);border-radius:16px;padding:20px;position:relative;display:flex;flex-direction:column;gap:6px}
.plan-card.featured{border-color:var(--vermilion);box-shadow:0 0 0 2px rgba(241,38,61,.18)}
.plan-card.current{outline:2px dashed var(--n600)}
.plan-card.requested{outline:2px solid var(--vermilion)}
.plan-card__name{font-weight:800;font-size:18px}
.plan-card__price{font-size:26px;font-weight:800;letter-spacing:-.02em;margin:2px 0}
.plan-card__price small{font-size:13px;font-weight:600;color:var(--n600)}
.plan-card__localized{font-size:12px;font-weight:600;color:var(--n600)}
.plan-card__msg{font-size:12.5px;line-height:1.4;color:var(--n600);margin-top:4px}
.plan-card__msg.is-error,#billMsg.is-error{color:var(--error);font-weight:600}
.plan-card__setup{color:var(--n600);font-size:13px;margin-bottom:6px}
.plan-card ul{list-style:none;display:flex;flex-direction:column;gap:5px;margin:8px 0 12px;font-size:13px}
.plan-card li::before{content:"✓";color:var(--success);font-weight:800;margin-right:7px}
.plan-card .badge-featured{position:absolute;top:-10px;right:14px;background:var(--vermilion);color:#fff;font-size:11px;font-weight:700;padding:3px 10px;border-radius:999px}
.growth-plan-card{position:relative;overflow:hidden;background:linear-gradient(135deg,#171717 0%,#29231e 100%);color:#fff;border:1px solid rgba(255,255,255,.12);border-radius:18px;padding:24px;margin:0 0 22px;box-shadow:var(--shadow)}
.growth-plan-card::after{content:"";position:absolute;width:220px;height:220px;border-radius:50%;right:-95px;top:-120px;background:rgba(241,38,61,.2)}
.growth-plan-card__badge{display:inline-block;position:relative;z-index:1;color:#ff9aa6;font-size:11px;font-weight:800;letter-spacing:.08em;margin-bottom:12px}
.growth-plan-card__head{position:relative;z-index:1;display:flex;justify-content:space-between;align-items:flex-start;gap:20px}
.growth-plan-card__name{font-size:25px;font-weight:850;letter-spacing:-.025em}
.growth-plan-card__head p{color:rgba(255,255,255,.7);margin-top:4px;max-width:560px}
.growth-plan-card__price{font-size:27px;font-weight:850;text-align:right;white-space:nowrap}
.growth-plan-card__price small{font-size:13px;font-weight:600;color:rgba(255,255,255,.65)}
.growth-plan-card__price span{display:block;font-size:12px;font-weight:600;color:rgba(255,255,255,.62);margin-top:2px}
.growth-plan-card__scope{position:relative;z-index:1;display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:20px 0 16px}
.growth-plan-card__scope div{background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.09);border-radius:12px;padding:12px}
.growth-plan-card__scope b,.growth-plan-card__scope span{display:block}.growth-plan-card__scope b{font-size:13px}.growth-plan-card__scope span{font-size:12px;line-height:1.35;color:rgba(255,255,255,.66);margin-top:4px}
.growth-plan-card ul{position:relative;z-index:1;display:grid;grid-template-columns:repeat(2,1fr);gap:8px 22px;list-style:none;margin:0;padding:0;font-size:13px}
.growth-plan-card li::before{content:"✓";color:#ff7687;font-weight:850;margin-right:8px}
.growth-plan-card__note{position:relative;z-index:1;border-top:1px solid rgba(255,255,255,.1);color:rgba(255,255,255,.62);font-size:11.5px;line-height:1.45;margin-top:17px;padding-top:13px}
.tag-current{font-size:11px;font-weight:700;color:var(--ink);background:var(--n200);border-radius:999px;padding:3px 9px;align-self:flex-start}

/* ============ OVERVIEW (flagship) ============ */
.ov-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.ov-head h1{font-family:var(--font-display);font-size:24px;font-weight:800;letter-spacing:-.02em}
.ov-head p{color:var(--n600);font-size:14px;margin-top:2px}

.ov-switcher{position:relative}
.ov-switcher__btn{display:flex;align-items:center;gap:10px;background:var(--paper);border:1px solid var(--line);border-radius:12px;padding:8px 14px;cursor:pointer;font-weight:700;color:var(--ink);transition:border-color var(--dur) var(--ease)}
.ov-switcher__btn:hover{border-color:var(--line-strong)}
.ov-switcher__btn svg{width:14px;height:14px;color:var(--n600);transition:transform var(--dur) var(--ease)}
.ov-switcher.is-open .ov-switcher__btn svg{transform:rotate(180deg)}
.ov-switcher__dot{width:8px;height:8px;border-radius:50%;background:var(--success)}
.ov-switcher__menu{position:absolute;top:calc(100% + 8px);right:0;min-width:240px;background:var(--paper);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow-lg);padding:6px;z-index:20;opacity:0;transform:translateY(-4px);pointer-events:none;transition:opacity var(--dur) var(--ease),transform var(--dur) var(--ease)}
.ov-switcher.is-open .ov-switcher__menu{opacity:1;transform:none;pointer-events:auto}
.ov-switcher__item{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;text-align:left;background:none;border:0;border-radius:8px;padding:10px 12px;font-size:14px;font-weight:600;color:var(--ink);cursor:pointer}
.ov-switcher__item:hover{background:var(--n100)}
.ov-switcher__item.is-current{color:var(--vermilion)}
.ov-switcher__item .ov-switcher__dot{background:var(--n400)}
.ov-switcher__item.is-current .ov-switcher__dot{background:var(--vermilion)}

.ov-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:18px}
.ov-card{background:var(--paper);border:1px solid var(--line);border-radius:var(--r-lg);padding:18px;transition:border-color var(--dur) var(--ease),transform var(--dur) var(--ease)}
.ov-card:hover{border-color:var(--line-strong)}
.ov-card--property{cursor:pointer}
.ov-card--property.is-current{border-color:var(--vermilion);box-shadow:0 0 0 1px var(--vermilion)}
.ov-card__head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}
.ov-card__label{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--n600);font-weight:700}
.ov-card__num{font-size:32px;font-weight:800;letter-spacing:-.03em;line-height:1}
.ov-card__sub{color:var(--n600);font-size:13px;margin-top:4px}
.ov-status{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;padding:4px 10px;border-radius:999px}
.ov-status--ok{background:var(--success-soft);color:var(--success)}
.ov-status--warn{background:var(--warn-soft);color:var(--warn)}
.ov-status i{width:6px;height:6px;border-radius:50%;background:currentColor}

.ov-quick{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:22px}
.ov-quick .btn{background:var(--paper);border:1px solid var(--line);color:var(--ink)}
.ov-quick .btn:hover{border-color:var(--vermilion);color:var(--vermilion)}

.ov-section{margin-bottom:22px}
.ov-section__head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
.ov-section__head h2{font-size:15px;font-weight:800;letter-spacing:-.01em}
.ov-section__head a{font-size:13px;font-weight:700;color:var(--vermilion);cursor:pointer}
.ov-section__head a:hover{text-decoration:underline}

/* skeleton loader */
.sk{position:relative;overflow:hidden;background:var(--n100);border-radius:8px}
.sk::after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,transparent,rgba(255,255,255,.06),transparent);transform:translateX(-100%);animation:sk-shimmer 1.4s infinite}
@keyframes sk-shimmer{to{transform:translateX(100%)}}
.sk-card{height:96px}
.sk-line{height:14px;margin-bottom:8px}
.sk-line:last-child{margin-bottom:0;width:60%}
@media(prefers-reduced-motion:reduce){.sk::after{animation:none}}

/* empty / error states */
.state{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:8px;padding:36px 20px;color:var(--n600)}
.state__icon{font-size:26px;opacity:.7}
.state__title{color:var(--n800);font-weight:700;font-size:14px}
.state__body{font-size:13px;max-width:320px;line-height:1.5}
.state--error .state__title{color:var(--error)}
.state .btn{margin-top:6px}

/* toast — the one success-state pattern missing everywhere before this */
#toastHost{position:fixed;bottom:20px;right:20px;z-index:50;display:flex;flex-direction:column;gap:8px;align-items:flex-end}
.toast{background:var(--paper);border:1px solid var(--line);border-radius:10px;padding:11px 16px;font-size:13px;font-weight:600;color:var(--ink);box-shadow:var(--shadow);display:flex;align-items:center;gap:8px;animation:toast-in var(--dur) var(--ease)}
.toast--success{border-color:var(--success)}.toast--success::before{content:"✓";color:var(--success);font-weight:800}
.toast--error{border-color:var(--error)}.toast--error::before{content:"⚠";color:var(--error)}
.toast.is-leaving{animation:toast-out var(--dur) var(--ease) forwards}
@keyframes toast-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
@keyframes toast-out{to{opacity:0;transform:translateY(6px)}}
@media(prefers-reduced-motion:reduce){.toast{animation:none}.toast.is-leaving{animation:none;display:none}}

/* browse/inspect accordion — shared by Knowledge Base and Bookings rather
   than each panel inventing its own; the kb- prefix predates Bookings using
   it too, kept rather than renamed to avoid touching already-shipped rules */
.kb-toolbar{display:flex;gap:10px;margin-bottom:14px;flex-wrap:wrap;align-items:center}
.kb-toolbar input[type="search"]{flex:1;min-width:200px;border:1px solid var(--line);border-radius:10px;padding:9px 12px;background:var(--paper);color:var(--ink)}
.kb-row,.booking-row{border:1px solid var(--line);border-radius:var(--r);background:var(--paper);margin-bottom:8px;overflow:hidden}
.kb-row__head,.booking-row__head{display:flex;align-items:center;gap:10px;padding:12px 14px;cursor:pointer;transition:background var(--dur) var(--ease)}
.kb-row__head:hover,.booking-row__head:hover{background:var(--n100)}
.kb-row__title,.booking-row__title{font-weight:700;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.kb-row__chevron,.booking-row__chevron{width:14px;height:14px;color:var(--n600);transition:transform var(--dur) var(--ease);flex-shrink:0}
.kb-row.is-open .kb-row__chevron,.booking-row.is-open .booking-row__chevron{transform:rotate(180deg)}
.kb-row__body,.booking-row__body{padding:0 14px 14px;border-top:1px solid var(--line)}
.kb-row__body[hidden],.booking-row__body[hidden]{display:none}

/* booking status badges — reuse .badge, add the three real statuses */
.badge--captured{background:var(--warn-soft);color:var(--warn)}
.badge--confirmed{background:var(--success-soft);color:var(--success)}
.badge--cancelled{background:var(--n100);color:var(--n600)}

@media(max-width:820px){
  .demo-flow__steps{grid-template-columns:1fr 1fr}.demo-step::after{display:none}
  .demo-step:last-child{grid-column:1 / -1}
  .demo-flow__result{align-items:flex-start;flex-direction:column}.demo-flow__links{justify-content:flex-start}
  .chat-wrap{grid-template-columns:1fr}
  .pipeline{grid-template-columns:repeat(3,1fr)}
  .plans{grid-template-columns:1fr}
  .growth-plan-card__head{display:block}.growth-plan-card__price{text-align:left;margin-top:12px}.growth-plan-card__scope,.growth-plan-card ul{grid-template-columns:1fr}
  .kb-add{grid-template-columns:1fr}
  .kb-editor-grid{grid-template-columns:1fr}
  .ov-head{flex-direction:column;align-items:flex-start}
}

@media(max-width:600px){
  .topbar{gap:8px;padding:10px 14px}
  .topbar .brand__word{display:none}
  .topbar__biz{font-size:14px;line-height:1.15;max-width:112px}
  .topbar__right{gap:6px}
  .topbar .lang-toggle span{padding:4px 8px}
  .topbar .btn--sm{padding:6px 10px}
  .tabs{padding:0 8px}
  .tabs button{padding:12px 11px}
  .content{padding:18px 14px}
  .demo-flow{padding:15px}.demo-flow__head{flex-direction:column;gap:7px}
  .pg-input{display:grid;grid-template-columns:1fr auto}.pg-input input{grid-column:1 / -1}
  /* Two full pipeline stages per row on phones — three clips the third column. */
  .pipeline{grid-template-columns:repeat(2,1fr)}
  .col{min-width:0}
  .ov-grid{grid-template-columns:1fr}
}